Many practice owners feel like they need to be SUPERDENTIST by day, and the business-minded Clark Kent by night to make sure both of their roles as a dentist and business owner are taken care of. This doesn’t have to be the case. A dental practice that is “organizationally-organized” can alleviate the stress on the practice owner and let them focus on being a dentist.
In the business ... Continue Reading →
“The garbage can or the to-read tub?” This was a regular question I asked my dentist-husband about his proliferating dental journals, articles, and newsletters. Of course, he always had the best intention of reading them all, so 9 out of 10 went to the “TO-READ” PILE. Many times our bedroom was lined layers high with multicolored plastic tubs full of the “to-read” pile. Not to mention the piles at his practice.
Yes, being married ... Continue Reading →
It’s Monday morning and your team is gathered for the Morning Huddle. Each goes through their reports and all agree that the schedule looks perfect! Your front desk has met their scheduling goal, as have all providers. There are no openings in the schedule and everyone is ready to roll. Your team is even up for a team high-five today! You are off and running. But what happens? ... Continue Reading →
In my last post, I discussed five reasons why it is important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” At the end of that post, I promised to outline five more reasons you and your team should be taking at least one hour per month of your precious productive time, and using it to review the “vital signs” of your dental practice.
(Click here ... Continue Reading →
In my last blog post I talked about how important it is to care for your dental practice as you care for your patients. I specifically discussed the value of strategically scheduled Comprehensive and Periodic Exams for your practice.
Continuing this analogy, it is equally important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” This is similar to the way you monitor the vital signs of a patient ... Continue Reading →
FOCUSED, PERIODIC, COMPREHENSIVE… 0140, 0120, 0150. We are all familiar with these oral exams for our dental patients. We use them daily and know how important they are in detecting and correcting problems and disease in the oral cavity.
Have you ever thought about how they can benefit your business, too? Yes, just like your patients, your dental business can develop decay, cancers, and diseases preventing it from running smoothly, ... Continue Reading →
“Sandy, I need help! My front desk person had to leave suddenly due to a personal situation, and may not return. We are all struggling without her! I have deposits hitting my bank and have no idea to whom they belong. I can’t access my own practice’s website, email, or Facebook account. We can’t even attach x-rays to our e-claims! Can you help me?” This type ... Continue Reading →
In business school, the mantra they pounded into my head was, “exceed your customers’ (patients’) expectations every single time.” It seems obvious and a no-brainer, but it is much easier said than done. Why? Because your patient’s expectations have drastically changed and will continue to change. Today’s dental patients are very different from patients even five or ten ... Continue Reading →
Your two hygienists have escaped the office to lunch at the Applebee’s about a mile from your office. They are sitting in a booth quietly chatting about the morning. It had been an eventful one: two late patients, one no-show, and then Mary, or “Crazy Mary” as the dental team likes to call her. She can say some of the craziest ... Continue Reading →
In my 35 years in dentistry I have heard this phrase over and over again. Most dentists didn’t get into the profession because they wanted to run a business; they did it so they could be DENTISTS! Unfortunately, the business side of running a dental practice often ends up being so overwhelming they aren’t able to enjoy their true passion of dentistry.
For many dentists, this dilemma leads to contemplating ... Continue Reading →