HOW TO HEAR THESE WORDS FROM YOUR EMPLOYEES…
There is a serious conundrum in every dentist’s work life: 99% of your training was clinical dentistry when in reality you spend more than 50% of your time focused on interacting with employees and patients. There was no training for that, was there? Such topics as, “How to Develop Productive and Efficient Employees” wasn’t on your curriculum, I bet? Even if ... Continue Reading →
First coined by the philosopher Aristotle, the phrase “a whole is greater than a sum of its parts” still has a lot of relevance in this day in age. This is the basis behind the idea of teamwork. If the full dental team isn’t working in synergy your practice isn’t going to be as effective, efficient or run as smoothly as it could, or should, be.
Everything in your practice is connected ... Continue Reading →
Many practice owners feel like they need to be SUPERDENTIST by day, and the business-minded Clark Kent by night to make sure both of their roles as a dentist and business owner are taken care of. This doesn’t have to be the case. A dental practice that is “organizationally-organized” can alleviate the stress on the practice owner and let them focus on being a dentist.
In the business ... Continue Reading →
“The garbage can or the to-read tub?” This was a regular question I asked my dentist-husband about his proliferating dental journals, articles, and newsletters. Of course, he always had the best intention of reading them all, so 9 out of 10 went to the “TO-READ” PILE. Many times our bedroom was lined layers high with multicolored plastic tubs full of the “to-read” pile. Not to mention the piles at his practice.
Yes, being married ... Continue Reading →
It’s Monday morning and your team is gathered for the Morning Huddle. Each goes through their reports and all agree that the schedule looks perfect! Your front desk has met their scheduling goal, as have all providers. There are no openings in the schedule and everyone is ready to roll. Your team is even up for a team high-five today! You are off and running. But what happens? ... Continue Reading →
In my last post, I discussed five reasons why it is important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” At the end of that post, I promised to outline five more reasons you and your team should be taking at least one hour per month of your precious productive time, and using it to review the “vital signs” of your dental practice.
(Click here ... Continue Reading →
In my last blog post I talked about how important it is to care for your dental practice as you care for your patients. I specifically discussed the value of strategically scheduled Comprehensive and Periodic Exams for your practice.
Continuing this analogy, it is equally important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” This is similar to the way you monitor the vital signs of a patient ... Continue Reading →
FOCUSED, PERIODIC, COMPREHENSIVE… 0140, 0120, 0150. We are all familiar with these oral exams for our dental patients. We use them daily and know how important they are in detecting and correcting problems and disease in the oral cavity.
Have you ever thought about how they can benefit your business, too? Yes, just like your patients, your dental business can develop decay, cancers, and diseases preventing it from running smoothly, ... Continue Reading →
“Sandy, I need help! My front desk person had to leave suddenly due to a personal situation, and may not return. We are all struggling without her! I have deposits hitting my bank and have no idea to whom they belong. I can’t access my own practice’s website, email, or Facebook account. We can’t even attach x-rays to our e-claims! Can you help me?” This type ... Continue Reading →
In business school, the mantra they pounded into my head was, “exceed your customers’ (patients’) expectations every single time.” It seems obvious and a no-brainer, but it is much easier said than done. Why? Because your patient’s expectations have drastically changed and will continue to change. Today’s dental patients are very different from patients even five or ten ... Continue Reading →