In business school, the mantra they pounded into my head was, “exceed your customers’ (patients’) expectations every single time.” It seems obvious and a no-brainer, but it is much easier said than done. Why? Because your patient’s expectations have drastically changed and will continue to change. Today’s dental patients are very different from patients even five or ten ... Continue Reading →
Your two hygienists have escaped the office to lunch at the Applebee’s about a mile from your office. They are sitting in a booth quietly chatting about the morning. It had been an eventful one: two late patients, one no-show, and then Mary, or “Crazy Mary” as the dental team likes to call her. She can say some of the craziest ... Continue Reading →
In my 35 years in dentistry I have heard this phrase over and over again. Most dentists didn’t get into the profession because they wanted to run a business; they did it so they could be DENTISTS! Unfortunately, the business side of running a dental practice often ends up being so overwhelming they aren’t able to enjoy their true passion of dentistry.
For many dentists, this dilemma leads to contemplating ... Continue Reading →
Are you looking for ways to increase your dental practice’s annual production? According to a study conducted by Harvard Review, businesses with healthy work cultures produce, on the average, 31% more than those businesses without one. Providing your team with a healthy work culture where they feel valued and secure is critical to a healthy bottom line.
There are three fundamental pieces to ensuring a ... Continue Reading →
Over the last 50 years, thousands of successful businesses across many different industries have proved that turnkey or “systemized” organizations are more profitable, more flexible, less stressful, less volatile, and offer consistent predictable quality. Companies like UPS, McDonalds, Ritz-Carlton and Starbucks all know that in order to thrive they must implement systemized processes.
Many small business owners, including dentists, make business decisions on instinct. They have so ... Continue Reading →