You can spot disengaged dental employees a mile away.
You can see it in their body language and hear it in their voice. They may appear mechanical, bored, and do no more than is absolutely necessary to keep their job.
Such a waste!
Unfortunately, this issue is prevalent across much of our modern workforce. In fact, research giant Gallup has found that globally, 85% of employees are disengaged ... Continue Reading →
Is your schedule driving you crazy?
Scheduling is one of the most important elements of your practice. It is intimately tied to your profits, stress level, and patient satisfaction, yet I see practice after practice allowing their schedule to reduce their income, create work chaos, and drive patients away.
Is this what is happening in your practice?
Do you ever wonder how your hygiene schedule was full at the Morning Huddle and within an hour, has four openings?!
Are you frustrated when these ... Continue Reading →
Ok, so, you are asking me to give up an entire day of income, take my employees to another location, sit around and talk? Now why in the world would I ever consider that? What is in it for me?
Having organized and participated in Annual Dental Practice Retreats for over 25 years, I have seen first-hand the many benefits of team retreats. But that is just my perspective, what’s really important is what does the hard-core evidence say?
Payoffs of Dental ... Continue Reading →
Dental team accountability is a topic I frequently address with dentists. In a business like dentistry where the boss must spend 95% of his or her working time in the mouth of another person in order to be successful, accountability becomes even more elusive. A dentist is not available to look over employees’ shoulders and monitor their performance, answer their every question, or ensure what needs to be done is done and done properly.
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“If you are building a culture where ...
HOW TO HEAR THESE WORDS FROM YOUR EMPLOYEES…
There is a serious conundrum in every dentist’s work life: 99% of your training was clinical dentistry when in reality you spend more than 50% of your time focused on interacting with employees and patients. There was no training for that, was there? Such topics as, “How to Develop Productive and Efficient Employees” wasn’t on your curriculum, I bet? Even if ... Continue Reading →
First coined by the philosopher Aristotle, the phrase “a whole is greater than a sum of its parts” still has a lot of relevance in this day in age. This is the basis behind the idea of teamwork. If the full dental team isn’t working in synergy your practice isn’t going to be as effective, efficient or run as smoothly as it could, or should, be.
Everything in your practice is connected ... Continue Reading →