“IT’S JUST NOT FAIR!” How often do we hear this phrase from toddlers and elders, alike? In fact, studies suggest humans are born with an innate sense of justice and fairness! So, when something happens that challenges our primal sense of justice, there’s no telling the consequences. We see such consequences play out every day in areas such as healthcare, income, human rights, and even your dental practice.
Unfair Leadership Has Unintended Consequences
You are the leader of your practice. Your employees ... Continue Reading →
You can spot disengaged dental employees a mile away.
You can see it in their body language and hear it in their voice. They may appear mechanical, bored, and do no more than is absolutely necessary to keep their job.
Such a waste!
Unfortunately, this issue is prevalent across much of our modern workforce. In fact, research giant Gallup has found that globally, 85% of employees are disengaged ... Continue Reading →
Is your schedule driving you crazy?
Scheduling is one of the most important elements of your practice. It is intimately tied to your profits, stress level, and patient satisfaction, yet I see practice after practice allowing their schedule to reduce their income, create work chaos, and drive patients away.
Is this what is happening in your practice?
Do you ever wonder how your hygiene schedule was full at the Morning Huddle and within an hour, has four openings?!
Are you frustrated when these ... Continue Reading →
It’s Monday morning and your team is gathered for the Morning Huddle. Each goes through their reports and all agree that the schedule looks perfect! Your front desk has met their scheduling goal, as have all providers. There are no openings in the schedule and everyone is ready to roll. Your team is even up for a team high-five today! You are off and running. But what happens? ... Continue Reading →
In my 35 years in dentistry I have heard this phrase over and over again. Most dentists didn’t get into the profession because they wanted to run a business; they did it so they could be DENTISTS! Unfortunately, the business side of running a dental practice often ends up being so overwhelming they aren’t able to enjoy their true passion of dentistry.
For many dentists, this dilemma leads to contemplating ... Continue Reading →