You can spot disengaged dental employees a mile away.
You can see it in their body language and hear it in their voice. They may appear mechanical, bored, and do no more than is absolutely necessary to keep their job.
Such a waste!
Unfortunately, this issue is prevalent across much of our modern workforce. In fact, research giant Gallup has found that globally, 85% of employees are disengaged ... Continue Reading →
Is your schedule driving you crazy?
Scheduling is one of the most important elements of your practice. It is intimately tied to your profits, stress level, and patient satisfaction, yet I see practice after practice allowing their schedule to reduce their income, create work chaos, and drive patients away.
Is this what is happening in your practice?
Do you ever wonder how your hygiene schedule was full at the Morning Huddle and within an hour, has four openings?!
Are you frustrated when these ... Continue Reading →
First coined by the philosopher Aristotle, the phrase “a whole is greater than a sum of its parts” still has a lot of relevance in this day in age. This is the basis behind the idea of teamwork. If the full dental team isn’t working in synergy your practice isn’t going to be as effective, efficient or run as smoothly as it could, or should, be.
Everything in your practice is connected ... Continue Reading →
In my last post, I discussed five reasons why it is important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” At the end of that post, I promised to outline five more reasons you and your team should be taking at least one hour per month of your precious productive time, and using it to review the “vital signs” of your dental practice.
(Click here ... Continue Reading →
In my last blog post I talked about how important it is to care for your dental practice as you care for your patients. I specifically discussed the value of strategically scheduled Comprehensive and Periodic Exams for your practice.
Continuing this analogy, it is equally important to monitor your practice’s vital signs for trends, trouble, and “touchdowns.” This is similar to the way you monitor the vital signs of a patient ... Continue Reading →
In business school, the mantra they pounded into my head was, “exceed your customers’ (patients’) expectations every single time.” It seems obvious and a no-brainer, but it is much easier said than done. Why? Because your patient’s expectations have drastically changed and will continue to change. Today’s dental patients are very different from patients even five or ten ... Continue Reading →