The Dental Team Toolkit: Building Teams That WIN
Sandy explains more how to get more wins for your dental practice by building a self-managed dental team.
Owning and running a top-performing dental practice requires addressing critical skills gaps such as:
Communication skill gaps that create disagreements, mistakes, unhappy patients, disengaged employees, waste, and “difficult” team and patient behaviors;
Leadership skill gaps that result in employee headaches like tardiness, underperformance, complaining, negativity, apathy, subgrouping, poor customer service, and turnover;
Business system gaps that cause multiple problems such as scheduling errors, running behind schedule, empty chair time, patient attrition, financial leaks, embezzlement, and lower collections; and
Customer service skill gaps that damage patient relationships, new patient recruitment, teamwork, and the all-important patient experience.
Improving and developing these foundational skills can cure staffing headaches, reduce turnover, create a healthy work environment, re-energize the team, and improve patient experience. Such improvements result in increased collections, new patients, and five-star reviews. Don’t miss out on the actionable insights covered in this seminar!
Learning Objectives
In this seminar, you will learn how to:
Elevate the performance of your team and practice through proven practice management and leadership development;
Improve your patient experience and teamwork;
Reduce misunderstandings, mistakes, burn-out symptoms, and doctor responsibilities; and
Build operating systems for long-term success and consistency.
