Dealing with Difficult People in a Professional Setting

Don’t Let It Ruin Your Day!

All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.

Learning Objectives:

• Identify and manage difficult patients and people within your practice

• Prevent common triggers that lead to challenging behaviors

• Understand the root causes behind difficult behavior

• Transform negative interactions into positive referral opportunities

• Apply scripted responses and verbal techniques with confidence

• Implement tools to neutralize conflict and maintain team morale