Dealing with Difficult People in a Professional Setting
Don’t Let It Ruin Your Day!
All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.
Create a Priceless Patient Experience Through Better Communication and Customer Service
In today’s competitive dental landscape, creating a memorable patient experience goes beyond excellent clinical care—it’s built on outstanding communication, customer service, and leadership. Whether answering the phone, online, chairside, discussing finances, or collaborating in team meetings, every interaction shapes patient perceptions, loyalty, and referrals.